It’s all about business continuity insurance!”
At Big Data Digital we understand how important support of your Salesforce.com investment is. It’s one thing to have great software but you also need great support to keep things up and running. Here at Big Data Digital we work with you to determine the most appropriate support plans for you.
We often find our clients engage in the model if they already have Salesforce up and running and are looking to further refine their environment. We will give you a login to the Big Data Digital Support Centre so you can log support requests as your business needs assistance. Your request is then assigned to a Salesforce Consultant to perform the work required.
We offer 2‘standard’ flexible agreements which are:
>> Block support hours – You can choose to purchase 10, 20, 50 upwards block support hours to use within a set amount of time. This is a good starting option if your trying to work out the average number of tickets before moving onto the support plan.
>> Support Plan – We will work with you to define a number of support tickets your organisation needs to raise within a month. We provide a monthly status report to you including new support tickets raised in the month, support tickets closed in the month, and some Salesforce statistics such as data and file storage usage, customer activity, top salespeople and other KPIs we can define with you.